Terms of Service
ARTICLE 1: GENERAL PROVISIONS
1.1 Purpose of the Terms of Service ("Terms") and Scope of Application
These Terms define the terms of sale between MAUDOO SAS ("MAUDOO") and adult individuals (18 years of age or older) with full legal capacity, acting for their own personal needs as consumers ("Customer(s)"), for the purpose of placing an order ("Order(s)") via the Site.
These Terms do not govern the provision of services or the sale of products by entities other than MAUDOO that may be present on the Site through links, banners, or other hyperlinks. MAUDOO cannot be held responsible for the provision of services or the sale of products by third parties, or for e-commerce transactions concluded between Customers or Site users and third parties.
1.2 Availability and Enforceability of the Terms
The Terms are made available to Customers on the Site's homepage under the "Terms of Service" tab, where they can be consulted directly. The Terms may also be provided by MAUDOO upon simple request from the Customer by phone, email, or postal mail.
All Orders placed on the Site are subject to the entirety of these Terms.
The Terms are enforceable against the Customer, who acknowledges — by checking the box provided for this purpose — having read and accepted them, while also confirming they have full legal capacity and meet the required legal age (18 years or older) before finalizing their Order.
1.3 Amendment of the Terms
MAUDOO reserves the right to adapt or amend these Terms at any time.
In the event of an amendment to the Terms, the version applicable is the one published on the Site at the time the Order is placed.
ARTICLE 2: THE CUSTOMER
The Customer represents that they are an individual, at least 18 years of age, with legal capacity, or that they hold parental authorization allowing them to place an Order on the Site.
When registering their personal data, the Customer must ensure the accuracy and completeness of the required information they provide.
The Customer agrees not to purchase products for resale and confirms that their Order is unrelated to any professional activity and is strictly limited to personal use.
ARTICLE 3: THE SITE
3.1 Access to the Site
Access to the Site is free of charge. Internet connection and access costs are the Customer's responsibility.
MAUDOO makes reasonable efforts to keep the Site accessible but is under no obligation to guarantee this. Access to the Site may be interrupted for maintenance, updates, or any other technical reason. MAUDOO is not responsible for such technical interruptions or their consequences.
3.2 Proof
Unless proven otherwise, the data recorded by MAUDOO constitutes proof of all transactions between MAUDOO and its Customers.
ARTICLE 4: THE PRODUCTS
4.1 Product Presentation
The products offered for sale are those described on the Site ("Product(s)"). MAUDOO takes the greatest care in presenting and describing its Products so that Customers are properly informed of each Product's essential characteristics before finalizing their Order.
For technical reasons (photography and computer display), the actual appearance of Products may occasionally differ slightly from the photos shown on the Site. If in doubt, or to request additional information or photos, Customers may contact Customer Service at hello@maudoo.com.
4.2 Compliance
Products comply with applicable safety and health regulations, fair trading practices, and consumer protection rules in effect at the time they are placed on the market.
4.3 Product Availability
Unless a specific duration is indicated, Product offers remain valid as long as they are visible on the Site, subject to available stock.
Sales are concluded subject to actual Product availability.
If an ordered Product is unavailable, MAUDOO will immediately inform the Customer and may offer a Product of equivalent quality and price or, failing that, a refund of the Order amount.
Aside from refunding the price of the unavailable Product, MAUDOO owes no cancellation compensation, unless the failure to perform is directly attributable to MAUDOO.
When an Order includes several Products, the available Products in the Order will be delivered.
ARTICLE 5: PRODUCT PRICING
5.1 Sale Price
The sale price of a Product is the price in effect on the day the Order is placed.
Product prices are listed on the Site in the applicable currency, all taxes included, at the tax rate applicable on the day the Order is placed.
The Product sale price does not include shipping costs, which are charged separately and will be disclosed to the Customer before the Order is confirmed.
The total amount owed by the Customer is shown on the Order confirmation page.
For promotional offers clearly identified as such on the Site, MAUDOO commits to applying the promotional price displayed on the Site to any Order placed during the promotional period.
5.2 Price Changes
MAUDOO reserves the right to change its prices at any time, while guaranteeing the Customer the price in effect on the day the Order is placed.
ARTICLE 6: ORDERING PROCESS
6.1 Steps to Conclude the Contract
Placing an Order on the Site is subject to the procedure established by MAUDOO, consisting of a series of steps that the Customer must follow to complete their Order.
To place an Order via the Site, the Customer must click on the Product of their choice, select the desired quantity, and click "Add to Cart" to place the Product in their shopping cart. The Customer may add as many Products to their cart as they wish.
Before finalizing their Order, the Customer may review their shopping cart to see an Order summary. Products will be listed with their description and price.
Before finalizing their Order, the Customer may also return to previous pages to correct any errors and/or modify their Order before confirming it to express their acceptance.
The Customer must review and accept these Terms in order to finalize their Order.
By finalizing the Order and clicking "Place My Order," a contract is formed between the Customer and MAUDOO (the "Contract").
An email confirming receipt of the Order and payment will be sent to the Customer as soon as possible, to the email address provided during the ordering process.
6.2 Refusal to Validate an Order for Legitimate Reasons
MAUDOO reserves the right to refuse any Order that is abnormal, placed in bad faith, or for any other legitimate reason — in particular where the quantity of Products ordered is abnormally high relative to the Customer's status as a consumer, or where there is a dispute with the Customer concerning payment of a prior order.
6.3 Order Modification
Any modification to an Order by the Customer after confirmation is subject to MAUDOO's express approval.
ARTICLE 7: PAYMENT TERMS
7.1 Payment Due
Payment for Products purchased from MAUDOO via the Site is due in full at the time the Order is placed.
7.2 Accepted Payment Methods
Payments may be made by credit/debit card (Visa / Mastercard / American Express) or by PayPal, through the secure payment module integrated into the Site, processed by a banking institution.
7.3 Payment Security
The Site uses a secure online payment system that encrypts the transmission of the Customer's banking data.
7.4 Retention of Title
MAUDOO remains the owner of sold Products until full payment of the price has been received, and the Customer agrees, until ownership is transferred, to take all necessary precautions to properly preserve the Products.
ARTICLE 8: DELIVERY
8.1 Delivery Methods and Timeframes
MAUDOO offers the following delivery method(s) to its Customers:
Home delivery with an estimated delivery time of 5 to 10 business days after the Order is placed. The Customer will receive an email notification once the Order has shipped, including a tracking number.
For Orders shipped outside the primary service area, delivery times will be indicated during the ordering process, before the Order is finalized, and may vary depending on the Products ordered, destination country, and delivery method selected.
8.2 Delivery Address
Delivery is made to the address provided by the Customer at the time of the Order.
Information provided by the Customer during the ordering process is binding on the Customer.
MAUDOO disclaims all responsibility for delivery defects or delays caused by Customer error, an unforeseeable and unavoidable act of a third party unrelated to the Contract, or force majeure. Customer error includes, in particular, providing an incomplete or incorrect address, or failing to collect a package within the applicable timeframe. In such cases, reshipping costs will be borne by the Customer.
8.3 Receipt of Products by the Customer
Each delivery is deemed complete once the carrier makes the Products available to the Customer or to a third party designated by the Customer, as evidenced by the carrier's tracking system. Unless proven otherwise, no delivery dispute will be accepted if the package is shown as delivered according to the carrier's tracking system.
8.4 Anomalies, Damage, or Damaged Packages
The Customer is strongly encouraged (though not required) to note any reservations about the packaging or condition of the Products with the carrier at the time of delivery (e.g., an opened package), and may refuse the Products and notify MAUDOO.
Any claim for damage or partial loss must be reported to MAUDOO as soon as possible, and no later than three (3) days (excluding public holidays) after receipt of the Products, by email (hello@maudoo.com) or by certified mail with return receipt, without prejudice to the Customer's right to pursue remedies against MAUDOO under applicable law and these Terms.
8.5 Delivery Delays
8.5.1 Notification
If MAUDOO becomes aware of a shipping or delivery delay, an email will be sent to the Customer as soon as possible, along with a new estimated shipping or delivery date.
The Customer is also encouraged to report any delivery delay to MAUDOO's Customer Service as soon as possible. MAUDOO will then investigate with the relevant carrier(s) to locate the package.
8.5.2 Contract Cancellation
The Customer may cancel the Contract if delivery of their Order does not occur by the delivery date originally indicated.
To exercise this right, the Customer must:
- First request, in writing (by email to hello@maudoo.com or by mail), that MAUDOO complete delivery within a reasonable additional period.
- If the Products are still not received after this new period, the Customer may then cancel the Contract by sending a further written notice by the same means.
The Contract is considered cancelled upon MAUDOO's receipt of the cancellation notice, unless MAUDOO has completed delivery in the meantime.
However, the Customer may cancel the Contract immediately if MAUDOO refuses to deliver by the originally indicated delivery date, where that date was an essential condition of the Contract, as established by the circumstances surrounding the Contract or an express request made by the Customer before the Contract was concluded.
8.6 Delivery and Transfer of Risk
The risk of loss or damage to Products transfers to the Customer once the Customer, or a third party designated by the Customer, takes physical possession of the Product(s).
Products delivered by a carrier chosen by MAUDOO travel at MAUDOO's risk.
Products delivered by a carrier chosen by the Customer travel at the Customer's risk from the moment the goods are handed to the carrier.
8.7 Transfer of Ownership
Ownership of the Product transfers to the Customer as of the delivery date, except where full payment has not yet been received, in accordance with Article 7.4.
ARTICLE 9: RETURNS, RIGHT OF WITHDRAWAL, AND REFUNDS
9.1 Conditions and Time Limit
MAUDOO offers Customers a satisfaction guarantee. The Customer has the right to cancel their Order and return the Product(s) without providing a reason, subject to the conditions below.
The withdrawal period expires one hundred (100) days after the day the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the Product(s) ordered.
Where multiple Products are ordered in a single Order but delivered separately, the withdrawal period expires 100 days after the day the Customer takes physical possession of the last Product in the Order.
9.2 How to Exercise the Right of Withdrawal and Customer Obligations
9.2.1 To exercise this right, the Customer must clearly notify MAUDOO's Customer Service of their intent to withdraw, within the 100-day period referenced above. The Customer may use the Withdrawal Form attached to these Terms, or any other clear, unambiguous statement, sent by email to hello@maudoo.com. Upon receiving the Customer's withdrawal notice by email, MAUDOO will promptly send an acknowledgment of receipt by email.
9.2.2 The Customer must then, without undue delay and no later than one hundred (100) days after notifying MAUDOO of their decision to withdraw:
- Return the complete Product(s), if possible in their original packaging, and in any case in a condition suitable for resale as new; and
- Include, if possible, a copy of the purchase invoice or any other document identifying the Order.
9.2.3 The Customer may be held liable for any diminished value of the Products resulting from handling beyond what is necessary to establish the nature and essential characteristics of the Products.
9.3 Direct Return Shipping Costs
If the Customer exercises their right of withdrawal, the direct cost of returning the Products is borne by the Customer.
9.4 Effects of Exercising the Right of Withdrawal
If the Customer exercises their right of withdrawal, MAUDOO will refund the full amount paid, excluding any delivery costs.
The refund will be made to the bank account used for the original Order, as soon as possible and no later than fourteen (14) days from the date MAUDOO is informed of the Customer's decision to withdraw, provided MAUDOO has received all returned Products.
The refund may be delayed until MAUDOO recovers all returned Products, or until the Customer provides proof of shipment of the Products, whichever occurs first.
ARTICLE 10: PERSONAL DATA PROTECTION
10.1 Personal Data and Purposes
Placing an Order requires the Customer to provide certain personal data (identity, email address, delivery and billing address, payment information, etc.).
Information required to respond to Customer requests is marked with an asterisk on data collection forms. If the Customer does not complete these required fields, MAUDOO will not be able to fulfill their requests.
Required data is necessary to process Orders and to manage and monitor MAUDOO's business relationship with its Customers.
This information may also be used by MAUDOO for internal statistical purposes, including to improve service quality and better meet Customer expectations.
In addition, the Customer may receive marketing communications by email or SMS from MAUDOO regarding products or services similar to those previously ordered. The Customer may opt out of such communications at any time, free of charge, using the method provided in each communication.
10.2 Recipients of Personal Data
Personal data is not used commercially by third parties. Customer databases are not maintained for resale or commercial exploitation by third parties.
Personal data collected is intended for MAUDOO's use and may be shared confidentially with service providers acting on MAUDOO's behalf to fulfill the purposes described above.
10.3 Data Security
MAUDOO has implemented appropriate organizational and technical measures to protect the confidentiality and security of personal data and to prevent unauthorized access, alteration, damage, or destruction.
MAUDOO maintains strict access controls, limiting employee access to Customer data to what is strictly necessary. For example, payment card data is accessible to only a limited number of personnel, and access to payment data is logged to detect and trace any unauthorized access.
10.4 Data Retention Period
MAUDOO retains personal data only for as long as necessary for the purposes for which it was collected, in accordance with applicable law.
10.4.1 Payment Card Data
Payment card data is deleted once the applicable return/refund period has expired, or once a refund has been processed if the Customer exercises their return rights.
For card payments, the card number and expiration date may be retained for proof purposes in the event of a disputed transaction, for a period consistent with applicable financial regulations, and used solely in connection with such disputes.
10.4.2 Other Customer Data (excluding payment card data)
Other Customer data is retained for the duration of the business relationship. Beyond that, personal data is retained as an intermediate archive for evidentiary purposes for a period of five (5) years.
MAUDOO may use Customer data to send offers for similar products or services for a period of three (3) years from the end of the business relationship.
MAUDOO may retain Customer data for analysis or aggregated statistics for the duration of the business relationship. Beyond that, if MAUDOO wishes to use this data for analysis or aggregated statistics, the data will be irreversibly anonymized, including the removal of any indirectly identifying data.
10.4.3 Prospective (Non-Customer) Data
Data of individuals who register on the Site without placing an Order ("Prospects") is retained for three (3) years from collection or from the Prospect's last contact, unless the account is deleted earlier. In any case, data is deleted once the account is deleted.
10.5 Rights of Access, Rectification, Deletion, and Objection
In accordance with applicable law, the Customer has the right to access, question, rectify, and delete their personal data held by MAUDOO, allowing them to correct, complete, update, restrict, or delete personal data that is inaccurate, incomplete, ambiguous, outdated, or unlawfully collected, used, disclosed, or retained.
The Customer also has the right to object, on legitimate grounds, to the processing of their personal data, and the right to object to the use of their data for marketing purposes.
To exercise any of these rights, the Customer may send a request by email to hello@maudoo.com. For identity verification purposes, MAUDOO may request a copy of an identification document before honoring the request.
10.6 Cookies
A "cookie" is a small piece of information stored on the Customer's device by the Site's server.
MAUDOO may place cookies on Customers' devices to recognize returning Customers and personalize the Site.
Browsing data is not used to identify Customers by name. It is used to generate statistics on page popularity, browsing patterns, activity levels, and common customer- or server-side errors.
These cookies may be stored on the Customer's device for up to thirteen (13) months from the date they are first placed, and may be read and used by MAUDOO during subsequent visits to the Site within that period.
The Customer may object to the placement of cookies at any time by adjusting their browser settings (typically under Tools or Options / Privacy). However, disabling cookies may limit the Customer's ability to access certain parts of the Site or use certain features smoothly, and they may need to re-enter their information on future visits.
Cookies placed by third parties are subject to those third parties' own privacy policies. The Site may include third-party applications (such as "Share" or "Like" buttons from social networks like Facebook or Instagram) that allow such networks to track the Customer's browsing on the Site, even without direct interaction with the button, if the Customer is logged into that network on the same device. MAUDOO has no control over how these third-party networks collect or use such data, and Customers are encouraged to review those networks' privacy policies.
ARTICLE 11: LIABILITY
MAUDOO's liability cannot be engaged in the event of non-performance or improper performance of the Contract due to the Customer's own actions, an unforeseeable and unavoidable act of a third party unrelated to the Contract, or an event of force majeure.
MAUDOO's liability cannot be engaged for a Product's non-compliance with legislation other than that of the country in which MAUDOO operates. Customers located outside that jurisdiction are responsible for verifying that the Product is not prohibited for sale in their country.
ARTICLE 12: INTELLECTUAL PROPERTY
All elements of the Site are and remain the exclusive property of MAUDOO or the rights holders who have granted MAUDOO a right to use them.
No content appearing on or available through the Site may be copied, reproduced, represented, used, republished, downloaded, posted, transmitted, or distributed in any way without MAUDOO's prior written consent.
Anyone wishing to place a simple link to the Site's homepage on their personal website must first request authorization from MAUDOO. This does not constitute any implied affiliation agreement.
ARTICLE 13: WARRANTIES
Products sold on the Site are covered by applicable consumer protection warranties, including warranties against defects and non-conformity, as required by law in the jurisdiction where the sale takes place.
13.1 Limited Warranty
MAUDOO warrants that its Products will be free from material defects in materials and workmanship for a period of thirty (30) days from the date of delivery, under normal use. This warranty is in addition to, and does not limit, any rights the Customer may have under applicable federal or state law, including the implied warranty of merchantability under the Texas Business & Commerce Code (Texas's enactment of the Uniform Commercial Code) and, where applicable, the federal Magnuson-Moss Warranty Act.
If a Product is found to be defective within the warranty period, MAUDOO will, at its discretion, repair the Product, replace it with an identical or comparable Product, or refund the purchase price.
13.2 Satisfaction Guarantee
Separately from the limited warranty above, MAUDOO offers Customers a 100-day satisfaction guarantee, as described in Article 9. This is a voluntary program offered by MAUDOO and does not replace or limit the Customer's statutory warranty rights.
13.3 Disclaimer
Except for the express warranty above and any warranties that cannot be excluded under applicable law, Products are provided "as is," and MAUDOO disclaims all other warranties, express or implied, including any implied warranty of fitness for a particular purpose, to the fullest extent permitted by law. Some states do not allow limitations on implied warranties, so this limitation may not apply to a given Customer.
13.4 For any warranty-related request, the Customer should contact MAUDOO at hello@maudoo.com.
ARTICLE 14: PROHIBITED USES
In addition to the other restrictions set out in these Terms, the Customer may not use the Site or its content:
- for any unlawful purpose, or to solicit others to perform or participate in unlawful acts;
- to violate any federal, state, or local law or regulation;
- to infringe MAUDOO's intellectual property rights or those of any third party;
- to harass, abuse, defame, or discriminate against any person on any protected basis;
- to submit false or misleading information, including false reviews or fraudulent orders;
- to upload or transmit viruses, malware, or any code intended to disrupt the Site or the Service;
- to collect or track the personal information of other users;
- to spam, phish, or engage in any automated scraping or crawling of the Site without prior written consent; or
- to interfere with or attempt to bypass the security features of the Site.
MAUDOO reserves the right to terminate a Customer's access to the Site or Service for any violation of this Article.
ARTICLE 15: USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If the Customer sends MAUDOO ideas, suggestions, product feedback, reviews, or similar submissions ("Comments"), whether requested by MAUDOO or offered unprompted, the Customer grants MAUDOO a free, worldwide, non-exclusive right to use, reproduce, edit, publish, translate, and distribute those Comments in any format, without any obligation to compensate the Customer or keep the Comments confidential.
The Customer is solely responsible for the content and accuracy of their Comments, and represents that their Comments do not infringe any third party's rights and do not contain unlawful, defamatory, or obscene material. MAUDOO may, but is not obligated to, review, edit, or remove any Comments at its discretion, including Comments that violate this Article or applicable law.
ARTICLE 16: OPTIONAL THIRD-PARTY TOOLS
The Site may give the Customer access to tools or features provided by third parties (for example, live chat, size-guide, or review widgets) that MAUDOO does not control. These tools are provided "as is" and "as available," without any warranty from MAUDOO, and MAUDOO has no liability arising from the Customer's use of them. The Customer should review the relevant third party's own terms before using any such tool.
ARTICLE 17: INDEMNIFICATION
The Customer agrees to defend, indemnify, and hold harmless MAUDOO and its officers, directors, employees, agents, and service providers from any claim, loss, or expense — including reasonable attorneys' fees — brought by a third party as a result of the Customer's breach of these Terms or the Customer's violation of any law or third-party right.
ARTICLE 18: MOBILE MESSAGING TERMS (SMS, MMS & RCS)
If the Customer opts in to MAUDOO's mobile messaging program, the Customer consents to receive recurring automated marketing messages (such as promotions, discount codes, and cart or product reminders) and transactional messages (such as order and shipping updates) from MAUDOO by SMS, MMS, or RCS at the mobile number provided. Messages may be sent using automated technology.
Consent to receive marketing messages is not a condition of any purchase. Message frequency varies, and message and data rates may apply — contact your wireless carrier for details about your plan.
Opting out: The Customer may cancel at any time by replying STOP to any message. MAUDOO will send one final confirmation message, after which no further messages will be sent. To rejoin, the Customer may opt in again using the original sign-up method.
Help: Reply HELP to any message, or contact MAUDOO at hello@maudoo.com.
Carrier disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
Eligibility: By enrolling, the Customer confirms they are the account holder for the mobile number provided, or have that person's permission to enroll it, and agrees to notify MAUDOO promptly if the number changes or is deactivated.
Information collected through this program is handled in accordance with MAUDOO's Privacy Policy. Mobile opt-in data and messaging consent are not shared or sold to third parties for their own marketing purposes.
ARTICLE 19: DISPUTES
19.1 Informal Resolution
In the event of a dispute, the Customer should first contact MAUDOO's Customer Service at hello@maudoo.com or by certified mail with return receipt. MAUDOO will make every effort to resolve the matter promptly and informally.
19.2 Venue
If a dispute cannot be resolved informally, the Customer and MAUDOO agree that any legal action shall be brought exclusively in the state or federal courts located in the county and state of Texas where MAUDOO's principal place of business is located, and each party consents to the personal jurisdiction of those courts. Nothing in this clause limits any right a Customer may have to bring a claim in small claims court, or any consumer protection right that cannot be waived under the law of the Customer's home state.
ARTICLE 20 — PARTIAL INVALIDITY
If any provision of these Terms is held to be invalid or unenforceable under any law, regulation, or final court decision, the remaining provisions will remain in full force and effect.
ARTICLE 21 — NO WAIVER
The fact that either party fails to enforce any provision of these Terms, whether permanently or temporarily, shall not be considered a waiver of that party's rights under that provision.
ARTICLE 22: GOVERNING LAW
These Terms, and any dispute arising from or related to them or to any Order placed on the Site, are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.
This choice of law does not deprive a Customer residing in another US state of any mandatory consumer protections that state's law provides and that cannot be waived by agreement.
APPENDIX: WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from the Contract.
To: MAUDOO — hello@maudoo.com
I/We hereby give notice that I/we withdraw from the contract for the sale of the following product(s):
Ordered on / Received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: