FAQ'S

Have more questions about our products and policies? Find the answers here.

Shipping & Delivery

Orders are processed within [1–3] business days and typically arrive within [3–6] business days of shipping. Outside this window, delivery times may occasionally be longer.

Yes — you'll receive an email once your order ships, with your tracking information.

For some carriers, it can take up to 2 business days for tracking details to update in the system.

For logistical reasons, items from the same order may occasionally ship in separate packages, even if combined shipping was requested.

We're sorry for the delay. Occasionally, high shipping volumes or carrier delays can push delivery past the estimated window.

You can track your order at any time to see exactly where it is. If you'd like help tracking your package, or have any questions about it, reach out to us at hello@maudoo.com.

For some carriers, it can take 1–2 business days for tracking information to update in the system after your order ships.

If your delivery address is incorrect, email us within 12 hours of placing your order.

We can't guarantee changes will be made in time, so please double-check your order before confirming your purchase.

If your order has already shipped to an incorrect address as entered at checkout, we'll need to wait for the package to be returned to us before we can reship it.

Product

Yes — our OrthoComfort insoles can help relieve discomfort linked to plantar fasciitis. Their targeted arch support and reinforced heel cushioning help reduce strain on the plantar fascia, especially after long hours standing or moving.

With daily use, OrthoComfort insoles hold their performance for 12 months and often longer. They're designed to keep their shape and resist flattening, far better than typical gel or memory-foam inserts.

Tip: to extend their lifespan, hand wash them occasionally and let them air dry.

If you're between two sizes, we recommend choosing the larger size, then trimming them if needed for a precise, comfortable fit.

Yes — for most shoes, they'll stay perfectly comfortable.

Here's the simplest way to make sure:

  • Start by removing your shoe's original insole (this gives you more room and a better fit).
  • If your shoes have enough room, you can place OrthoComfort on top of the original insole. If space is tighter, simply swap out the original insole for a better fit.
  • If you wear narrow or snug-fitting shoes, the fit may feel tighter than in boots or roomier athletic shoes.

Customer Service & Guarantee

Once your order is delivered, you have a 100-day trial period. If you're not satisfied with your product, we'll refund you.

Contact us by email at hello@maudoo.com.

To help our customer service team assist you as quickly as possible, please include your order number, full name, delivery address, and the reason for your return/refund.

All return shipping costs and other related charges are covered by us, as outlined in our Refund Policy.comme stipulé dans notre politique de retours et remboursements.