Shipping Policy
At maudoo, we want your OrthoComfort insoles to reach you quickly so you can start walking without pain. Here's what to expect on processing, shipping, and delivery.
Order Processing
Orders are processed within [1–3] business days of being placed.
Orders are not processed or shipped on weekends or US federal holidays. During high-volume periods (promotions, holiday season), processing may take slightly longer than usual.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Shipping Times
Orders ship from our US warehouse. Estimated delivery time is [3–6] business days after your order has shipped, depending on your location.
Shipping times are estimates, not guarantees. Occasional delays can happen due to high demand, carrier issues, weather, or other factors outside our control.
Shipping Insurance
Optional shipping insurance is available at checkout for a small additional cost.
If you select insurance, your order is protected against eligible loss, damage, or delivery issues in transit, subject to the coverage provider's terms.
If you don't select insurance, maudoo is not responsible for packages lost, stolen, or damaged after they've been handed to the carrier, except where required by law.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. It may take a short time for tracking updates to appear after dispatch.
If you don't receive a tracking email, or need help locating your shipment, reach out to us at hello@maudoo.com.
Incorrect Shipping Information
Please double-check your shipping address at checkout. maudoo is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.
If you notice an error after placing your order, contact us as soon as possible at hello@maudoo.com — we'll do our best to correct it before your order ships.
Delays
We always aim to deliver within the estimated window, but delays can happen — carrier disruptions, weather, holidays, or high shipping volumes are the most common causes. We appreciate your patience if your order takes a little longer than expected.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or you believe it's been lost in transit, contact us at hello@maudoo.com with your order number and any relevant details.
If you purchased shipping insurance, let us know promptly so we can help with the claims process.
If tracking shows your package as delivered but you haven't received it, we recommend checking with household members or neighbors, and with the local carrier, before reaching out to us.
Split Shipments
In some cases, your order may ship in more than one package depending on stock availability or warehouse location. If this happens, tracking information will be provided for each package.
Our 100-Day Guarantee
Beyond shipping, every maudoo order is backed by our 100-day satisfaction guarantee — see our Terms of Service for details on returns and refunds.
Contact Us
Questions about your order or shipping? Reach us at hello@maudoo.com.