Refund Policy

We offer a 100-day return policy, which means you have 100 days after receiving your item to request a return.

To start a return, contact us at hello@maudoo.com.

We'll send you a return shipping label along with instructions on how to send your package back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@maudoo.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Alternatively, contact us at hello@maudoo.com — we'll send you a return authorization and ship your requested item once we receive your original package.

Refunds

We'll notify you once we've received your return. Refunds are issued automatically to your original payment method within 7 business days of approval. Please note it can take your bank or credit card company additional time to process and post the refund to your account.

If more than 7 business days have passed since your return was approved, please contact us at hello@maudoo.com.